Política de privacidad
Privacy Policy
Pinlord respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, place an order, request a quote, download a template, contact us or use our services.
By using our website or services, you agree to this Privacy Policy.
Information We Collect
We may collect personal information such as:
- name, email address, phone number and business details;
- billing and shipping address;
- order details, quote requests and product preferences;
- artwork, logos, files, reference images, design briefs and project notes;
- messages, support requests, meeting bookings and feedback;
- payment and transaction information, processed securely by our payment providers;
- website usage information, cookies, analytics data, device details and IP address;
- marketing preferences, if you choose to subscribe.
How We Use Your Information
We use your information to:
- process orders, quotes, payments and shipments;
- create, quote, sample, produce and deliver custom products;
- contact you about your order or project;
- provide customer support;
- send digital downloads, design templates or resources;
- improve our website, products, services and support experience;
- send marketing emails if you have opted in;
- help prevent fraud, misuse, security issues or unlawful activity;
- meet legal, tax, accounting and compliance obligations.
Custom Artwork and Project Files
If you upload artwork, logos, designs, images or project files, we use them to review, quote, proof, manufacture or support your custom product order.
You are responsible for making sure you have the rights to use any artwork, logos, characters, brands, trademarks or designs you send to us.
Sharing Information
We may share information with trusted service providers who help us operate our business, including:
- Shopify and ecommerce service providers;
- payment processors;
- manufacturing partners and suppliers;
- shipping, fulfilment and courier partners;
- customer support platforms;
- email, marketing and analytics providers;
- professional advisers, where needed;
- government, regulatory or legal authorities where required by law.
We only share what is reasonably needed for the relevant purpose.
International Processing
Pinlord works with customers, suppliers, fulfilment partners and support teams globally. Your information may be processed or stored in countries outside your own, including Australia, the United States, the United Kingdom, the Philippines, China or other locations where our providers operate.
Cookies and Analytics
Our website may use cookies, pixels and analytics tools to improve your shopping experience, understand website performance, support advertising and remember preferences.
You can usually control cookies through your browser settings, but some website features may not work properly if cookies are disabled.
Email Marketing
If you subscribe to our emails, we may send you updates, offers, resources, product guides and other marketing messages. You can unsubscribe at any time using the link in our emails or by contacting us.
How We Protect Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no website, payment system, email or online service can be guaranteed to be completely secure.
Accessing or Updating Your Information
You can contact us to request access to, correction of, or deletion of your personal information, subject to any legal, accounting, fraud-prevention or operational requirements.
Email: hi@pinlord.com
Children
Our website and services are not intended for children under 13. If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website.
Last updated: 11 May 2026