We work with a global support and production network to help make custom products easier, faster, and more reliable.

• 🇦🇺 Melbourne, Australia — Creative, logistics, and APAC support
• 🇵🇭 Manila, Philippines — Customer care, design, and operations
• 🇨🇳 Shenzhen, China — Prototyping, manufacturing, and sourcing
• 🇺🇸 San Diego, USA — Fulfilment and U.S. logistics
• 🇺🇸 San Francisco, USA — HQ support and project development
• 🇬🇧 London, UK — Creative, logistics, and EU support

We focus on ethical manufacturing, responsible sourcing, and practical local support wherever possible.

Timelines depend on the product, artwork, quantity, finish, packaging, and shipping destination. As a guide:

• 🧸 Small goods: around 8 business days from $90
• 👕 Apparel: around 18 business days from $95
• 📝 Stationery: around 8 business days from $75
• 🎉 Event products: around 7 business days from $98
• 📦 Packaging: around 7 business days from $98

For an accurate timeline, send your product, quantity, artwork, and delivery location.

We help make global ordering easier with DDP shipping where available.

• Import taxes, duties, and tariffs can be prepaid
• Fewer surprise customs bills
• Less paperwork for you
• Your order is delivered more smoothly to your door

DDP fees are usually added upfront so your total landed cost is clearer before production begins.

Yes. Most custom orders can be started with a 50% deposit.

• 50% deposit to begin production
• 50% balance after photo proof and before shipping

This gives you more confidence before the final payment is made.

Many products have no MOQ or low minimum order options.

• Many small goods can be made with no MOQ
• Some products start from 1–25 units
• Apparel, packaging, and stationery often support smaller runs

Tip: larger orders usually reduce the cost per unit.

Yes. You can request a sample of your design before moving into a larger production order.

Upload your artwork and select a small quantity, such as 1 unit, and our team can prepare a sample quote.

Email us at hi@pinlord.com with your order details and clear photos of the issue.

We’ll review the concern and provide a tailored solution based on the product, order, and issue.

For best results, send artwork as:

• Best: AI or high-resolution PNG
• Also accepted: PDF, JPEG, or reference images

Not a designer? Send a sketch, screenshot, logo, or rough idea. Our team can help prepare it for production.