Politique de résiliation

Purchase Options Cancellation Policy

This policy explains how cancellations work for purchase options, deposits, pre-orders, samples, custom product orders, digital products and any future subscription or recurring purchase options offered by Pinlord.

Custom Product Orders

Custom Products are made specifically for you based on your artwork, logo, quote, product choices, specifications, approved proof or project brief.

Because of this, Custom Product orders usually cannot be cancelled once artwork checking, sourcing, proofing, sampling, material purchasing or production has started.

If you need to cancel a custom order, email hi@pinlord.com as soon as possible.

If work has not started, we may be able to cancel or refund the order. If work has started, cancellation may not be possible, or only a partial refund may be available.

Deposits

Deposits allow us to begin custom work, including artwork review, design setup, sourcing, proofing, sampling, supplier coordination, material purchasing or production planning.

Deposits may be non-refundable once work has started.

Samples

Sample orders may be cancelled only if production or preparation has not started. Once a sample is in progress, it is usually not cancellable because it is made specifically for your design or product request.

Pre-Orders

If we offer a pre-order product, the cancellation terms will depend on the product and stage of fulfilment.

Pre-orders may be cancellable before fulfilment begins unless stated otherwise on the product page. Once fulfilment, production or dispatch has started, cancellation may not be possible.

Product Shop Orders

Ready-made Product Shop orders may be cancellable before dispatch. Once an order has been packed, shipped or fulfilled, it must follow our Return and Refund Policy.

Digital Products and Free Templates

Digital products, downloads, templates and free resources are usually delivered automatically. Once delivered, they cannot usually be cancelled, returned or refunded unless required by law.

Subscriptions or Recurring Purchase Options

If Pinlord offers subscriptions, memberships or recurring purchase options in the future, you may cancel according to the terms shown at checkout or in your account.

Cancellation stops future charges. It does not automatically refund past payments, fulfilled orders, custom work already started or products already shipped.

How to Request Cancellation

To request cancellation, email hi@pinlord.com with:

• your name;
• order number;
• reason for cancellation;
• whether the order is custom, shop, sample, pre-order or digital.

Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights you may have under applicable consumer laws.

Last updated: 11 May 2026