How to Work With Pinlord
Your Step-by-Step Guide to Ordering
Whether you are buying from the Pinlord shop or creating custom products from scratch, we make the process simple, friendly and supported.
Use this guide to choose the right next step, prepare your artwork, request a quote, compare factories, place an order and get support along the way.
✨ Custom Products
🛍 Shop Products
💬 Human Support
🏭 Factory Tools
📦 Worldwide Delivery
Choose Your Ordering Path
Pinlord has two main ordering paths. Choose the one that matches what you need.
✨ Custom Products
Best for enamel pins, acrylic charms, stickers, patches, apparel, packaging, plush toys, event merch, branded products and made-to-order ideas.
🛍 Product Shop Orders
Best for ready-made Pinlord products, collectibles, gifts and shop items that can be purchased directly online.
How to Order Custom Products
Start with your idea
Choose the product you want to make or send us your artwork, sketch, reference image, logo or rough idea.
Check price or factory fit
Use the price estimator, factory finder or compare tool to understand options before requesting a full quote.
Request a custom quote
Submit your product, quantity, size, finish, deadline, shipping country and artwork details.
Review quote and proof
We help confirm pricing, artwork setup, production details, materials, packaging and timeline.
Pay deposit and start production
Most custom orders can begin with a deposit. We then move your order into production or sampling.
Approve updates and final payment
You may receive a proof, sample or production photos depending on the product and project type.
Ship and receive your order
Once production is complete, we help coordinate shipping so your custom products arrive safely.
Helpful Links
💸 Get a price estimate
Use this first if you want a quick idea of likely custom product pricing.
🏭 Find the best factory
Use our Factory Finder to compare curated manufacturers by product fit, quality, value and support.
⚖️ Compare factories
Compare manufacturers side by side before choosing where to make your custom product.
⚡ Express re-order
Already ordered before? Start a faster repeat order request.
💸 Submit a price match
Have a competitor quote? Send it through and we can review the specs.
❓ Support FAQs
Find quick answers about products, artwork, payments, shipping and custom orders.
What to Prepare Before Requesting a Quote
🎨 Artwork or idea
AI, PNG, PDF, JPEG, sketch, logo or reference images are helpful.
🔢 Quantity
Tell us your ideal quantity or whether you want sampling first.
📏 Size and finish
Share size, material, colours, finish, packaging or examples you like.
⏱ Timeline
Tell us your launch, event or delivery deadline.
🌍 Delivery country
This helps us estimate shipping, duties and delivery options.
💬 Support needs
Tell us if you need help choosing products, preparing artwork or comparing factories.
FAQs
Do I need final artwork before requesting a quote?
No. Final artwork helps, but you can also send a sketch, logo, screenshot, product idea or reference image. We can help guide the next step.
Can I order samples first?
Yes. Sampling is a good option for new designs, complex products, colour checks or first-time custom orders.
Do you help with factory selection?
Yes. You can use our Factory Finder and Compare Factories tool to research options, or email us for help choosing the best path.
Can I re-order a previous product?
Yes. Use the Express Re-order page if you have made the same design or product before.
How do I get support?
Email hi@pinlord.com, check the support FAQs or request a call back if you need help from a real human.
Ready to Start?
Send us your idea, artwork, product type, quantity and timeline. Rough ideas are welcome.
