First Order FAQs | Custom Product Ordering Help | Pinlord

First Order FAQs

Ordering custom products for the first time? Here are the key things to know before starting your quote, sample, or production order.

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Quick First Order Summary

💳 Payment 50% deposit to start, 50% balance before shipping.
📦 Shipping DDP shipping helps reduce surprise duties and customs fees.
🎨 Artwork AI or PNG is best, but sketches and rough ideas are welcome.
🔢 MOQ Many products have no MOQ or low minimum order options.
🧪 Samples You can request a sample before full production.
💬 Support Our team can help with product choice, setup, and order planning.

First Order Questions

1. Where are your products made?

We work with a global support and production network to help make custom products easier, faster, and more reliable.

  • 🇦🇺 Melbourne, Australia — Creative, logistics, and APAC support
  • 🇵🇭 Manila, Philippines — Customer care, design, and operations
  • 🇨🇳 Shenzhen, China — Prototyping, manufacturing, and sourcing
  • 🇺🇸 San Diego, USA — Fulfilment and U.S. logistics
  • 🇺🇸 San Francisco, USA — HQ support and project development
  • 🇬🇧 London, UK — Creative, logistics, and EU support

We focus on ethical manufacturing, responsible sourcing, and practical local support wherever possible.

2. What is your production timeframe?

Timelines depend on the product, artwork, quantity, finish, packaging, and shipping destination. As a guide:

  • 🧸 Small goods: around 8 business days from $90
  • 👕 Apparel: around 18 business days from $95
  • 📝 Stationery: around 8 business days from $75
  • 🎉 Event products: around 7 business days from $98
  • 📦 Packaging: around 7 business days from $98

For an accurate timeline, send your product, quantity, artwork, and delivery location.

3. How do tariffs, duties, and taxes affect costs?

We help make global ordering easier with DDP shipping where available.

  • Import taxes, duties, and tariffs can be prepaid
  • Fewer surprise customs bills
  • Less paperwork for you
  • Your order is delivered more smoothly to your door

DDP fees are usually added upfront so your total landed cost is clearer before production begins.

4. Do you accept 50% deposits?

Yes. Most custom orders can be started with a 50% deposit.

  • 50% deposit to begin production
  • 50% balance after photo proof and before shipping

This gives you more confidence before the final payment is made.

5. What is the minimum order quantity?

Many products have no MOQ or low minimum order options.

  • Many small goods can be made with no MOQ
  • Some products start from 1–25 units
  • Apparel, packaging, and stationery often support smaller runs

Tip: larger orders usually reduce the cost per unit.

6. Can I see a sample before ordering?

Yes. You can request a sample of your design before moving into a larger production order.

Upload your artwork and select a small quantity, such as 1 unit, and our team can prepare a sample quote.

7. What if my order arrives damaged or has quality issues?

Email us at hi@pinlord.com with your order details and clear photos of the issue.

We’ll review the concern and provide a tailored solution based on the product, order, and issue.

8. What file formats work best?

For best results, send artwork as:

  • Best: AI or high-resolution PNG
  • Also accepted: PDF, JPEG, or reference images

Not a designer? Send a sketch, screenshot, logo, or rough idea. Our team can help prepare it for production.

Ready to Start Your First Order?

Send your idea, artwork, quantity, or reference images and we’ll help you choose the right product setup.

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