Hire a Talented Designer
Hire a Talented Designer
First Order FAQs
First Order FAQs
First Order FAQs
Ordering custom products for the first time? Here are the key things to know before starting your quote, sample, or production order.
Quick First Order Summary
First Order Questions
1. Where are your products made?
We work with a global support and production network to help make custom products easier, faster, and more reliable.
- 🇦🇺 Melbourne, Australia — Creative, logistics, and APAC support
- 🇵🇭 Manila, Philippines — Customer care, design, and operations
- 🇨🇳 Shenzhen, China — Prototyping, manufacturing, and sourcing
- 🇺🇸 San Diego, USA — Fulfilment and U.S. logistics
- 🇺🇸 San Francisco, USA — HQ support and project development
- 🇬🇧 London, UK — Creative, logistics, and EU support
We focus on ethical manufacturing, responsible sourcing, and practical local support wherever possible.
2. What is your production timeframe?
Timelines depend on the product, artwork, quantity, finish, packaging, and shipping destination. As a guide:
- 🧸 Small goods: around 8 business days from $90
- 👕 Apparel: around 18 business days from $95
- 📝 Stationery: around 8 business days from $75
- 🎉 Event products: around 7 business days from $98
- 📦 Packaging: around 7 business days from $98
For an accurate timeline, send your product, quantity, artwork, and delivery location.
3. How do tariffs, duties, and taxes affect costs?
We help make global ordering easier with DDP shipping where available.
- Import taxes, duties, and tariffs can be prepaid
- Fewer surprise customs bills
- Less paperwork for you
- Your order is delivered more smoothly to your door
DDP fees are usually added upfront so your total landed cost is clearer before production begins.
4. Do you accept 50% deposits?
Yes. Most custom orders can be started with a 50% deposit.
- 50% deposit to begin production
- 50% balance after photo proof and before shipping
This gives you more confidence before the final payment is made.
5. What is the minimum order quantity?
Many products have no MOQ or low minimum order options.
- Many small goods can be made with no MOQ
- Some products start from 1–25 units
- Apparel, packaging, and stationery often support smaller runs
Tip: larger orders usually reduce the cost per unit.
6. Can I see a sample before ordering?
Yes. You can request a sample of your design before moving into a larger production order.
Upload your artwork and select a small quantity, such as 1 unit, and our team can prepare a sample quote.
7. What if my order arrives damaged or has quality issues?
Email us at hi@pinlord.com with your order details and clear photos of the issue.
We’ll review the concern and provide a tailored solution based on the product, order, and issue.
8. What file formats work best?
For best results, send artwork as:
- Best: AI or high-resolution PNG
- Also accepted: PDF, JPEG, or reference images
Not a designer? Send a sketch, screenshot, logo, or rough idea. Our team can help prepare it for production.
Ready to Start Your First Order?
Send your idea, artwork, quantity, or reference images and we’ll help you choose the right product setup.
Hire a Designer today!
Hire a Designer today!
Need Help? Contact Us 24/7
Need help with a quote, artwork, order, re-order, price match, or custom product idea? Choose the best option below and our team will help.
Choose the Best Support Option
Pick the fastest way to get the help you need.
Quick Help Links
💬 I need help with a quote
Send your product idea, artwork, quantity, deadline, and reference images. We’ll help with the next step.
⚡ I want to re-order
Use Express Re-order if you have made the same design or product before.
💸 I have a cheaper quote
Submit your competitor quote and we’ll review the specs, quantity, shipping, and quality.
☎️ I want a call back
Request a call back and our team will follow up to help.
Still Not Sure?
Email us what you’re trying to make. Rough ideas are welcome.
🎨 Transform Your Ideas into Stunning Designs! 🎨
Bring your creative vision to life with the help of our professional and talented designers! 💡✨ Whether you need product designs, 3D modeling, or website design, our dedicated team is here to turn your project into a masterpiece—starting at just $25 per hour. 🙌 Let us exceed your expectations and deliver the quality you deserve. Don't settle for anything less than the best!
Ready to get started? Hire a designer today and watch your project come to life! 🚀
- 🛠️ Product Design:
From enamel pins and stickers to apparel, packaging, stationery, and signage, we’ve got you covered. We’ll help design any custom product in our range to make sure it’s exactly what you envision. 💼 - 🔍 3D Modelling:
Want to create something no one has ever seen before? Our expert 3D modeling team will help you develop your product with precision, ensuring it looks exactly how you want. 🎥💡 - 💻 Website Design:
Need to make an impact online? Our designers specialize in crafting amazing digital content that not only looks great but also converts! 🌐✨ - 🔧 New Product Development and Prototyping:
Have a unique product idea? We’ll help bring it to life and test it through prototyping before you commit to a larger order. Perfect for ensuring everything’s just right! 🛠️📦
⚠️ Please Note: All designs become the property of the new owner, unless they violate existing copyright laws. We strive to avoid any copyright infringement, but cannot accept liability for approved designs. We’re always here to help ensure your designs are both original and compliant! 😊 |
